We manufacture products as quickly as possible and in the order received. Our goal is to deliver the goods 2-3 weeks after the order is confirmed unless agreed to otherwise. Nevertheless, even when we try our best, delays may occasionally occur.
Before ordering please ensure the products can be carried through door openings, stairways, etc. If you need a lift or other extra services in order to receive the goods, this will be invoiced separately by our logistics partner.
After you place your order you will receive an order confirmation e-mail with shipping and tracking information.
Langlo will thoroughly review all orders and will ship to your destination, including carrying the packages into your room. We ship to almost all addresses in the Netherlands. The status of your order can be reviewed anytime in your profile or by searching for it. Here you can also track the shipment using the shipper's website.
Our logistics partner in the Netherlands, Alert Logistiek, ships according to standard AVC conventions (General Conditions of Transport). After the goods arrive in Amsterdam they will contact you directly to arrange specific delivery time and other details.
It's important to verify that you have received the correct packages, and that there are no damages. If everything is as expected, you will be asked to sign for the packages.
If the shipment is damaged or shows other signs of defects, you should only sign for reception of the packages and write a note on the shipping document regarding the damages.
If a damage is noticed after unpacking the products, please contact our customer service within 5 days from reception of the goods.
We are happy to help with installation of Langlo products. In addition to delivery, our partner Alert Logistiek also provides installation services, including removal and disposal of the packaging.
The only prerequisite for ordering installation services is that our partner also is contacted for measurements and an inspection of the installation site - before production starts.
If you would like to order measurement and installation services please contact our customer service for details and pricing.